The ecommerce chatbot is the first point of interaction that a customer might have with your brand. So it’s pretty important that you put your customer at the center of their experience. This applies equally to ecommerce mobile app, in-store signage, telephone customer hotline or the chatbot.
To understand how customers and bots interact we have been playing with a number of ecommerce chatbots. We have been pretty tough on these shopping chatbots because we wanted to know when the customer experience breaks. We see the breakpoints when the bot stops understanding or is unable to provide service.
If you have any bots you’d like us to put through their paces and include in our ecommerce chatbot reviews, drop us a line at firstname.lastname@example.org and tell us how to find the chatbot.
At the April 2017 Facebook Developer Conference, Mark Zuckerberg announced a new version of Facebook Messenger containing a host of features that would help ecommerce retailers fully engage with their
At the April 2017 F8 Facebook developer conference, Mark Zuckerberg, CEO of Facebook announced the “next generation of Messenger Platform”. Messenger will be deployed to the 1.2 billion monthly users
The aftermath of the 2016 Holidays is the closure of 100 Macy’s stores with the loss of 10,000 jobs . Yet this comes at a time where Macy’s has also
Another A.I. offering out of the IBM Watson stables, this time the ELF Chatbot at the Mall of America in Minneapolis. The Mall boasts over 520 stores and restaurants, an
IBM has been hyping the Watson Platform for Conversational Commerce, so we decided to put it to the test. 1080bots keeps an eye on all the latest Ecommerce Chatbots to
The original 1-800-Flowers chatbot demonstrates that this company is no laggard. They launched their Facebook Messenger chatbot in April 2016 at the F8 conference. What better press than Mark Zuckerberg
When the 1080bots team found this H&M Chatbot on the Kik Messenger platform, we were eager to try it out. At 1080bots we are constantly seeking the best chatbot experiences.
As we get closer to the Holidays, customers get increasingly concerned that their orders are not going to be delivered on time. So the clever chaps at Best Buy are
The team at 1080bots has been thinking more about the Return on Investment model to help retailers justify their initial foray into the chatbot space. Having seen a range of
We came across the Epytom chatbot, it’s implemented on both Facebook Messenger and Telegram. . The team at 1080bots is studying ecommerce chatbots to improve our delivery of productive ecommerce
We love the Shop Spring site so when we discovered their Facebook Messenger chatbot in Forbes, we paid a visit. The team at 1080bots is studying retail chatbots to improve
I recently purchased a chest of drawers at IKEA in Madrid – the IKEA Buildbot claimed to show me how to put it together. The team at 1080bots is studying
Victoria’s Secret Pink brand has created VSPINK on Kik, a messaging platform. Kik boasts a young, active and fast growing user base of 300 million users. At 1080bots we’re always
The team at 1080bots is studying retail chatbots to improve our delivery of productive ecommerce conversational experiences to represent your brand image and deliver business objectives. We heard via Business
Sephora is one of the earliest retailers to offer a chatbot experience consistent with its chic and modern brand values. The Sephora chatbot is available on Kik, a messaging platform
The team at 1080bots is continually reviewing chatbots to figure out how to create memorable conversational experiences that represent your brand and deliver your e-commerce objectives. Here is a review
Hello Chatbot and welcome to the world. You know that you have an very important part to play in all aspects of human lives going forward so it is important
Headset has built a business on helping our clients drive actions from their customers. From creating urgency to buy a product, generating curiosity about a service, or building a desire
We’re building empathy into chatbots. Working to give them the ability to understand, and one day even share the feelings of the customer. When we talk about adding empathy to