Meeting the chatbots

We think a lot about the ecommerce customer’s chatbot experience — and if you’re visiting us here, we know you do too. Meeting your chatbot may be the first interaction that a person has with your brand, so just as you would with your in-store signage, mobile app, or telephone support line, it’s pretty important to keep your customer experience front and center.

Why We Meet the Chatbots

To better understand the state of the ecommerce chatbot, and help us build better bots, we’ve been getting to know them ‘in the wild.’ We’re learning how these bots interact with humans, through a customer’s eyes:

  • How does a chatbot get its job done?
  • What makes the experience easy?
  • Where does the chatbot break?

Along the way, we’ve gathered a lot of information. Instead of burying it in product pages or whitepapers (granted, we have those too), we thought we’d share some of the interesting bits here.

What About You?

Have a chatbot you’d like us to put through its paces? Thinking about adding a chatbot to your ecommerce experience? Visit our 1080bots website or drop us a line  – we’d love to chat with you!

We Meet The Aerie Chatbot

Aerie Chatbot Review Banner

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Chatbot Reviews: Macy’s Chatbot on Facebook Messenger

Macy's Chatbot on Facebook Messenger Banner

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Chatbot Reviews: E.L.F Chatbot at the Mall of America

E.L.F. At Your Service with Watson Banner

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Chatbot Reviews: The IBM Watson 1-800-Flowers Chatbot

1-800-Flowers IBM Watson Banner

We’ve been hearing a lot from IBM about the Watson Platform for Conversational Commerce, so we were excited to see how Gwyn, the 1-800-Flowers chatbot would perform. Hi, I’m Gwyn:

Chatbot Reviews: The Facebook Messenger 1-800-Flowers Chatbot

Mark Zuckerberg at Facebook F8 Announcing the Messenger Platform with the 1-800-Flowers Chatbot

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Chatbot Reviews: H&M Chatbot on Kik Messenger

H&M Chatbot on Kik

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Chatbot Reviews: Order Status Chatbot from Best Buy

Best Buy Order Status Chatbot

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The ROI of Customer Service Chatbots

JD Sports Storefront with Ecommerce Chatbot

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Chatbot Reviews: Epytom Style Chatbot on Messenger

Epytom Chatbot Style

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Chatbot Reviews: Shop Spring Chatbot, Chelsea Boots?

Shop Spring Chatbot Banner

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Chatbot Reviews: IKEA Build Bot (not IKEA’s bot)

Ikea Ecommerce chatbot

Recently Gam purchased a chest of drawers at an IKEA in Madrid – the IKEA Buildbot claimed to show him how to put it together. The team at 1080bots is

Chatbot Reviews: VSPINK on Kik Messenger

Victoria's Secret Chatbot on Kik Messenger

Victoria’s Secret Pink brand has created VSPINK on Kik, a messaging platform. Kik boasts a young, active and fast growing user base of 300+ million users. At 1080bots we’re always

Chatbot Reviews: Ebay Shopbot on Facebook Messenger

Ebay Shopbot Ecommerce Chatbot

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Chatbot Reviews: Sephora Chatbot on Kik

Sephora Chatbot on Kik

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Chatbot Reviews: The White House Chatbot

The Whitehouse Chatbot Reviewed

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The 7-Laws of Chatbotics for Human-Chatbot Interactions

Don't eat your graduation cup Steven

Hello chatbot and welcome to the world. You know that you have a very important part to play in all aspects of human lives going forward so it is important

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