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  • Value Added Aggregators

    Ready for Change? Before e-commerce, consumers were starving for information about products, even as they forked over their personal data so that marketers could better target them. Brand advertising failed them by not feeding them real information. Before the emergence of today’s read-write web, the brand’s message — what the advertiser said about the brand…

  • Data Analytics – from Big to Huge to Streaming

    Good Data Strategy is at the heart of an efficient supply chain, effective store and e-store operations and an engaging customer relationship. In recent years retailers competed on analytics, ironing out cost in the supply chain, negotiating with vendors and creating loyalty programs and developing efficient decision support systems and vast data warehouses. The next…

  • Payments – The Re-Statement of Currency

    Cash. Check. Finance. Credit. Micro-payments. Mobile Payments. Where next? Surely there can’t be many more variations on how a Customer is able to pay for their purchases. Now if we examine current trends online, not necessarily in e-commerce and look at what gets exchanged in a transaction, what emerges is not so much new forms…

  • Global Retail Markets

    Global Markets – When Supply and Demand Move Offshore

    The last twenty years has seen ever more production moving offshore. The increase in shipping traffic bringing manufactured goods from developing to developed nations has grown, even through the recent recession there was only a slight dip with current predictions signaling recovery. However retailers looking for growth outside of stagnating domestic markets are building a…

  • MultiChannel Retail

    Multi-channel – Stores, Online, Mobile and More

    In 1999 I worked on a strategy to monetize interactive TV via a retailing proposition – this was expanded this to demonstrate a multi-channel concept with three pillars: Selection; Order; Fulfillment. Twelve years on this is reality with smart phones, tablets, streamed content and the full complement of retail fulfillment infrastructure. What is now lacking…