We think a lot about the ecommerce customer’s chatbot experience — and if you’re visiting us here, we know you do too. Meeting your chatbot may be the first interaction that a person has with your brand, so just as you would with your in-store signage, mobile app, or telephone support line, it’s pretty important to keep your customer experience front and center.
To better understand the state of the ecommerce chatbot, and help us build better bots, we’ve been getting to know them ‘in the wild.’ We’re learning how these bots interact with humans, through a customer’s eyes:
Along the way, we’ve gathered a lot of information. Instead of burying it in product pages or whitepapers (granted, we have those too), we thought we’d share some of the interesting bits here.
At the April 2017 Facebook Developer Conference, Mark Zuckerberg announced a new version of Facebook Messenger containing a host of features that would help ecommerce retailers fully engage with their
At the April 2017 F8 Facebook developer conference, Mark Zuckerberg, CEO of Facebook announced the “next generation of Messenger Platform”. Messenger will be deployed to the 1.2 billion monthly users
The aftermath of the 2016 Holidays is the closure of 100 Macy’s stores with the loss of 10,000 jobs. Yet this comes at a time where Macy’s has also been
During Holiday 2016, we took a look at E.L.F, the chatbot at the Mall of America in Minneapolis and another AI offering out of the IBM Watson stables. The Mall
We’ve been hearing a lot from IBM about the Watson Platform for Conversational Commerce, so we were excited to see how Gwyn, the 1-800-Flowers chatbot would perform. Hi, I’m Gwyn:
The original 1-800-Flowers chatbot demonstrates that this company is no laggard. They launched their Facebook Messenger chatbot in April 2016 at the F8 conference. What better press than Mark Zuckerberg
When the 1080bots team found this H&M chatbot on the Kik Messenger platform, we were eager to try it out. At 1080bots we’re constantly seeking out the best chatbot experiences.
As we get closer to the Holidays, customers get increasingly concerned that their orders are not going to be delivered on time. So the clever chaps at Best Buy are
The team at 1080bots has been thinking more about the Return on Investment model to help retailers justify their initial foray into the chatbot space. Having seen a range of
We came across the Epytom chatbot, it’s implemented on both Facebook Messenger and Telegram. The team at 1080bots is studying ecommerce chatbots to improve our delivery of productive ecommerce conversational
We love the Shop Spring site so when we discovered their Facebook Messenger chatbot in Forbes, we paid it a visit. The team at 1080bots is studying retail chatbots to
Recently Gam purchased a chest of drawers at an IKEA in Madrid – the IKEA Buildbot claimed to show him how to put it together. The team at 1080bots is
Victoria’s Secret Pink brand has created VSPINK on Kik, a messaging platform. Kik boasts a young, active and fast growing user base of 300+ million users. At 1080bots we’re always
The team at 1080bots is studying retail chatbots to improve our delivery of productive ecommerce conversational experiences to represent your brand image and deliver business objectives. We heard via Business
Sephora is one of the earliest retailers to offer a chatbot experience consistent with its chic and modern brand values. The Sephora chatbot is available on Kik, a messaging platform
The team at 1080bots is continually reviewing chatbots to figure out how to create memorable conversational experiences that represent brands and deliver on ecommerce objectives. Here’s a review of the
Hello chatbot and welcome to the world. You know that you have a very important part to play in all aspects of human lives going forward so it is important