ecommerce-chatbots

Meeting the chatbots

We think a lot about the ecommerce customer’s chatbot experience — and if you’re visiting us here, we know you do too. Meeting your chatbot may be the first interaction that a person has with your brand, so just as you would with your in-store signage, mobile app, or telephone support line, it’s pretty important to keep your customer experience front and center.

Why We Meet the Chatbots

To better understand the state of the ecommerce chatbot, and help us build better bots, we’ve been getting to know them ‘in the wild.’ We’re learning how these bots interact with humans, through a customer’s eyes:

  • How does a chatbot get its job done?
  • What makes the experience easy?
  • Where does the chatbot break?

Along the way, we’ve gathered a lot of information. Instead of burying it in product pages or whitepapers (granted, we have those too), we thought we’d share some of the interesting bits here.

What About You?

Have a chatbot you’d like us to put through its paces? Thinking about adding a chatbot to your ecommerce experience? Visit our 1080bots website or drop us a line  – we’d love to chat with you!

We Meet The Aerie Chatbot

Aerie Chatbot Review Banner

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F8 Conference Summary for Omnichannel Retailers

Messenger Features for Ecommerce

At the April 2017 F8 Facebook developer conference, Mark Zuckerberg, CEO of Facebook announced the “next generation of Messenger Platform”. Messenger will be deployed to the 1.2 billion monthly users

Chatbot Reviews: Macy’s Chatbot on Facebook Messenger

Macy's Chatbot on Facebook Messenger Banner

The aftermath of the 2016 Holidays is the closure of 100 Macy’s stores with the loss of 10,000 jobs. Yet this comes at a time where Macy’s has also been

Chatbot Reviews: E.L.F Chatbot at the Mall of America

E.L.F. At Your Service with Watson Banner

During Holiday 2016, we took a look at E.L.F, the chatbot at the Mall of America in Minneapolis and another AI offering out of the IBM Watson stables. The Mall

Chatbot Reviews: The IBM Watson 1-800-Flowers Chatbot

1-800-Flowers IBM Watson Banner

We’ve been hearing a lot from IBM about the Watson Platform for Conversational Commerce, so we were excited to see how Gwyn, the 1-800-Flowers chatbot would perform. Hi, I’m Gwyn:

Chatbot Reviews: The Facebook Messenger 1-800-Flowers Chatbot

Mark Zuckerberg at Facebook F8 Announcing the Messenger Platform with the 1-800-Flowers Chatbot

The original 1-800-Flowers chatbot demonstrates that this company is no laggard. They launched their Facebook Messenger chatbot in April 2016 at the F8 conference. What better press than Mark Zuckerberg

Chatbot Reviews: H&M Chatbot on Kik Messenger

H&M Chatbot on Kik

When the 1080bots team found this H&M chatbot on the Kik Messenger platform, we were eager to try it out. At 1080bots we’re constantly seeking out the best chatbot experiences.

Chatbot Reviews: Order Status Chatbot from Best Buy

Best Buy Order Status Chatbot

As we get closer to the Holidays, customers get increasingly concerned that their orders are not going to be delivered on time. So the clever chaps at Best Buy are

The ROI of Customer Service Chatbots

JD Sports Storefront with Ecommerce Chatbot

The team at 1080bots has been thinking more about the Return on Investment model to help retailers justify their initial foray into the chatbot space. Having seen a range of

Chatbot Reviews: Epytom Style Chatbot on Messenger

Epytom Chatbot Style

We came across the Epytom chatbot, it’s implemented on both Facebook Messenger and Telegram. The team at 1080bots is studying ecommerce chatbots to improve our delivery of productive ecommerce conversational

Chatbot Reviews: Shop Spring Chatbot, Chelsea Boots?

Shop Spring Chatbot Banner

We love the Shop Spring site so when we discovered their Facebook Messenger chatbot in Forbes, we paid it a visit. The team at 1080bots is studying retail chatbots to

Chatbot Reviews: IKEA Build Bot (not IKEA’s bot)

Ikea Ecommerce chatbot

Recently Gam purchased a chest of drawers at an IKEA in Madrid – the IKEA Buildbot claimed to show him how to put it together. The team at 1080bots is

Chatbot Reviews: VSPINK on Kik Messenger

Victoria's Secret Chatbot on Kik Messenger

Victoria’s Secret Pink brand has created VSPINK on Kik, a messaging platform. Kik boasts a young, active and fast growing user base of 300+ million users. At 1080bots we’re always

Chatbot Reviews: Ebay Shopbot on Facebook Messenger

Ebay Shopbot Ecommerce Chatbot

The team at 1080bots is studying retail chatbots to improve our delivery of productive ecommerce conversational experiences to represent your brand image and deliver business objectives. We heard via Business

Chatbot Reviews: Sephora Chatbot on Kik

Sephora Chatbot on Kik

Sephora is one of the earliest retailers to offer a chatbot experience consistent with its chic and modern brand values. The Sephora chatbot is available on Kik, a messaging platform

Chatbot Reviews: The White House Chatbot

The Whitehouse Chatbot Reviewed

The team at 1080bots is continually reviewing chatbots to figure out how to create memorable conversational experiences that represent brands and deliver on ecommerce objectives. Here’s a review of the

The 7-Laws of Chatbotics for Human-Chatbot Interactions

Don't eat your graduation cup Steven

Hello chatbot and welcome to the world. You know that you have a very important part to play in all aspects of human lives going forward so it is important

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