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Part 3: Agentic AI Deepening Supplier-Retailer Partnerships

Part 3: Agentic AI Deepening Supplier-Retailer Partnerships The deeper shift is in how collaboration between retailers and suppliers happens. Instead of relying on meetings and contracts, agents negotiate, coordinate, and solve problems together in real time. These agents operate across company lines, linking retailers, suppliers, logistics networks, and payment systems through structured, machine-readable requests. To…

Part 2: New Agentic AI Customer Experience

Part 2: New Agentic AI Customer Experience The deeper shift is in how the customer shows up — often as an agent, acting with autonomy, precision, and purpose. It’s a mindset shift where we serve not just people, but agents. These agents do not browse. They do not get persuaded by promotions. They evaluate, decide,…

Part 1: Impact of AI Agents on the Retail Organization

Part 1: Impact of AI Agents on the Retail Organization The structural shift begins inside the organization. When agents take on execution work, the structure of roles, teams, and decision-making changes too. Forecasting, buying, and merchandising no longer need to operate in silos. Agents work across functions. That opens the door to new workflows, new…

3 questions to ask yourself before hiring a data scientist

Hiring a Data Scientist can be a daunting task, but why exactly is it so difficult? When the Harvard Business Review named “data scientist’ the sexiest job of the 21st century they drew attention to a major change that had happened in the way that businesses view their data. Nowadays it is difficult to find a…

CLV for B2B Part II

In my our blog post we discussed some of the difficulties regarding CLV for B2B and looked at some of the use cases once it is achieved. Whereas the prior post was all about customer focused use cases, this post will be about product related use cases. Product in a Customer Centric World We won’t…

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